Job Summary
Join Malaysia's premier English language provider as an International Student Advisor and help shape the student experience at our centre. You will support international and local students from enquiry to graduation, ensuring smooth integration, wellbeing, and success through personalised, student-centred service delivery. The International Student Advisor reports directly to the Assistant Sales Manager and is responsible for delivering student services, admissions operations, and administrative and customer services in accordance with the policies and procedures of ELS Language Centres, Malaysia. Responsibilities include performing all of the following, in addition to other duties as may be necessary or assigned by the Assistant Sales Manager from time to time.
Job Duties
- Provide guidance on accommodation, cultural adjustment, student visa, and university placement.
- Assist with healthcare referrals, insurance, and navigating local services.
- Serve as the point of contact for student welfare and information.
- Facilitate registration, placement testing, and student onboarding.
- Coordinate student visa applications, special passes, and cancellations with relevant institutions.
- Assist in new students' orientation.
- Guide new students through a centre tour and administrative induction.
- Maintain student records (enrolment, progress, visa status).
- Respond to enquiries via email, phone, walk-ins, and online platforms.
- Represent ELS at education fairs and outreach events.
Job Requirements
- Required: Diploma or Degree in Business Administration, Education or a related discipline, with at least 1 year of advisory, administrative or student support experience.
- Preferred: Prior experience in the education sector or working with international students, familiarity with immigration procedures and university admissions and fluency in English and Bahasa Malaysia. Proficiency in Mandarin or other languages is an advantage.
Personal Characteristics
- Culturally sensitive with excellent interpersonal and communication skills.
- Highly organised and detail-oriented.
- Confident, professional, and empathetic in all student interactions.
- Discreet with a strong sense of responsibility and confidentiality.
