ELS Cancellation & Refund Policy

Fees paid to ELS are not refundable except in the circumstances set out in items 2 - 6 below. Refund requests must be made to ELS in writing and are subject to the following conditions:

1. All administrative fees are non-refundable. These include: Application Fee, Registration Fee, Placement Test Fee, Visa Processing Fee, Airport Clearance & Pickup Fee and EMGS Fee.
2. Cancellation 14 days or more before the course commencement date: ELS will impose a charge of 4 weeks' worth of Course Fees (inclusive of Tuition Fee, Assessment Fee, Resource Fee, Books & Materials Fee) and an Administrative Fee of RM 300 (about USD 80).
3. Cancellation less than 14 days before the course commencement date: ELS will impose a charge of 8 weeks' worth of Course Fees (inclusive of Tuition Fee, Assessment Fee, Resource Fee, Books & Materials Fee) and an Administrative Fee of RM 300 (about USD 80).
4. Cancellation after the course commencement date: There shall be no refund of fees paid. However, if the reason for cancellation is a serious illness that can be proven by a valid medical report, ELS will consider a pro-rated refund of Course Fees (inclusive of Tuition Fee, Assessment Fee, Resource Fee, Books & Materials Fee), minus an Administrative Fee of RM 300 (about USD 80). The pro-rated refund will be calculated based on the number of 4-week sessions enrolled.
5. Cancellations during the 12/16-week CIEP academic semester are not entitled to any refunds.
6. Cancellation when the student visa application is rejected after full payment of ELS fees: ELS will consider a pro-rated refund of Course Fees (inclusive of Tuition Fee, Assessment Fee, Resource Fee, Books & Materials Fee), minus an Administrative Fee of RM 300 (about USD 80). The pro-rated refund will be calculated based on the number of 4-week sessions enrolled.
7. In all cases of suspension and expulsion from ELS due to noncompliance with the ELS Student Code of Conduct, there shall be no refund of fees paid. 
8. Students whose visas are cancelled because of unsatisfactory attendance are not entitled to any refunds.
9. Refunds are not transferable and will be made to the original payers only, i.e. the student.
10. Refunds will be made within 14 business days from the refund application date unless delayed by banking and regulatory issues or other unforeseen circumstances.